Question 1

How do I place an order on Pets For Life?

Accepted Answer

Ordering is simple and hassle-free! You can click the 'WhatsApp Order' button on any product to chat with our team with prefilled item details, or add items to your cart, fill in your delivery details at checkout, and confirm via WhatsApp in 1 click.

Question 2

What payment methods do you accept?

Accepted Answer

We offer Cash on Delivery (COD) across Pakistan. You can also pay via Direct Bank Transfer (Meezan Bank, HBL, Bank Alfalah, Nayapay, Sadapay, EasyPaisa, JazzCash).

Question 3

How fast is delivery across Pakistan?

Accepted Answer

In Lahore, orders are delivered on the Same Day or Next Day (24 hours). For Karachi, Islamabad, Rawalpindi, and Faisalabad, delivery takes 1 to 2 business days. For other cities, delivery takes 2 to 4 business days.

Question 4

Are the pet foods and products 100% authentic?

Accepted Answer

Yes! All pet foods, veterinary supplements, and accessories sold on Pets For Life are 100% genuine, fresh stock sourced directly from official brand importers and certified distributors with verified expiry dates.

Question 5

Is there a minimum order for Free Shipping?

Accepted Answer

Yes, all orders above PKR 5,000 qualify for FREE standard nationwide delivery across Pakistan! For orders below PKR 5,000, a standard shipping fee of PKR 250 applies.

Question 6

What is your return and exchange policy?

Accepted Answer

If you receive a damaged or incorrect product, simply notify us via WhatsApp within 48 hours of delivery with a photo of the parcel. We will arrange a free replacement or refund right away.

Frequently Asked Questions