Refund & Return Policy

1. Our Guarantee

At Pets For Life, we guarantee that all products sold are 100% genuine and sourced from reputable manufacturers and authorized distributors.

2. Eligibility for Returns

Returns are only accepted if you receive damaged goods, items with broken seals during transit, or incorrect items that do not match your order. You must report any such issues within 48 hours of successful delivery.

3. How to Request a Return

To initiate a return or exchange, please contact us on WhatsApp (+92 328 8163059) immediately. You must provide a clear photograph of the issue along with your order details.

4. Return Conditions

For a return to be approved, items must be in their original packaging. Pet food bags must remain unopened (unless the complaint pertains to internal quality/spoilage discovered immediately upon opening). Accessories and other products must be returned in the sealed, unused condition they were received.

5. Refund Methods

Approved refunds will be processed within 5-7 business days via a direct bank transfer reversal, or if you prefer, we can offer the amount as store credit for future purchases.

6. Non-Returnable Items

We do not accept returns for:

• Opened food bags where no demonstrable quality defect exists.
• Items damaged due to customer mishandling or pet damage.
• Any issues reported after the initial 48-hour delivery window.

7. Exchange Policy

If eligible, we offer a direct exchange for the same product or an equivalent product of equal value, subject to stock availability.

8. Shipping Costs for Returns

If the return is due to our error (incorrect or damaged item), Pets For Life will bear the return shipping cost. If the return is due to a change-of-mind (and assuming the item is still eligible and sealed), the customer is responsible for the return shipping costs.

9. Contact Us

For all return, exchange, or refund inquiries, please reach out to us at:

• Email: support@petsforlife.pk
• WhatsApp: +92 328 8163059